Shipping policy

Last updated: August 4, 2026

Thank you for shopping with SSEA. This Shipping Policy explains our shipping destinations, order processing times, delivery options, and procedures for delayed, damaged, lost, or returned shipments.

By placing an order through ssea.live, you agree to the terms of this Shipping Policy.

Shipping Destinations

SSEA currently ships to eligible addresses within the United States, including:

  • The contiguous United States;
  • Alaska;
  • Hawaii; and
  • Puerto Rico.

We currently do not offer international shipping outside the United States and the supported U.S. territories listed above.

We do not ship to:

  • P.O. Boxes;
  • APO, FPO, or DPO military addresses;
  • Freight-forwarding or third-party forwarding addresses; or
  • Addresses that cannot be validated by the selected carrier.

Customers must provide a complete residential or commercial street address at checkout.

Order Processing Time

In-stock orders are generally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 5:00 PM Eastern Time begin processing on the following business day. Orders placed on weekends or holidays begin processing on the next business day.

During holidays, promotional events, product launches, severe weather, or periods of unusually high order volume, processing may require an additional 1–2 business days.

Processing time is separate from carrier transit time. Selecting Expedited or Express Shipping does not automatically shorten our order-processing time.

If a product is offered as a preorder, made-to-order item, or otherwise requires a longer fulfillment period, the processing estimate shown on the applicable product page will apply.

Shipping Carriers

Depending on the destination, package size and weight, order value, and selected service, SSEA may ship orders using:

  • USPS;
  • UPS; or
  • FedEx.

SSEA reserves the right to select or change the carrier when reasonably necessary to provide a comparable service, protect fragile merchandise, or accommodate carrier restrictions.

Estimated Delivery Times

Estimated transit times begin after an order has been processed and transferred to the carrier:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Express Shipping: 1–2 business days

Delivery estimates are provided for guidance only and are not guaranteed delivery dates unless the selected carrier service expressly includes a delivery guarantee.

Carrier transit times may be affected by weather, holidays, service disruptions, destination accessibility, security inspections, peak shipping volume, or other circumstances outside SSEA’s control.

Expedited and Express services may not be available for every product or destination. The shipping options displayed at checkout will apply to your order.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

  • Delivery address;
  • Package weight and dimensions;
  • Selected shipping method; and
  • Applicable carrier rates.

You will have an opportunity to review the shipping charge before completing your purchase.

Free Standard Shipping

SSEA offers free Standard Shipping on eligible orders of $100 USD or more delivered within the contiguous United States.

Eligibility is based on the merchandise subtotal:

  • After discounts have been applied;
  • Before taxes and shipping charges; and
  • Excluding gift-card purchases.

Free shipping does not apply to:

  • Alaska;
  • Hawaii;
  • Puerto Rico;
  • Expedited Shipping;
  • Express Shipping; or
  • Products expressly identified as subject to special shipping charges.

If a return reduces the value of the merchandise retained by the customer below the free-shipping threshold, SSEA reserves the right, where permitted by law, to deduct the original Standard Shipping cost from the refund. Any such deduction will be disclosed when the return is processed.

Alaska, Hawaii, and Puerto Rico

SSEA accepts orders for Alaska, Hawaii, and Puerto Rico where eligible carrier service is available.

Shipping rates for these destinations are calculated separately and displayed at checkout. Delivery may take longer than the estimates provided for the contiguous United States.

Free Standard Shipping promotions do not apply unless expressly stated otherwise. Expedited or Express services may not be available for certain addresses.

Order Tracking

When your order ships, SSEA will send a shipping-confirmation email containing the available tracking information.

Tracking information may require 24–48 hours after shipment to begin displaying carrier scans.

A shipping confirmation means that the package has been prepared or transferred for carrier processing. It does not necessarily mean that the carrier has completed its first physical scan.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

Order Changes and Cancellations

If you need to request an address correction, order change, or cancellation, contact hello@ssea.live as soon as possible and preferably within 12 hours of placing your order.

Please include your order number and the requested change.

We will make a reasonable effort to accommodate your request, but changes and cancellations are not guaranteed.

Once an order has entered fulfillment, received a shipping label, been packed, or been transferred to the carrier, it may no longer be changed or canceled.

Submitting a request does not confirm that the change or cancellation has been accepted. SSEA will confirm by email whether the request was completed.

Address Accuracy

Customers are responsible for providing a complete and accurate:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City, state, and ZIP code;
  • Email address; and
  • Telephone number, when requested.

SSEA is not responsible for delays, delivery failures, or losses caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If an address issue is discovered before shipment, we may contact the customer for clarification. This may delay order processing.

Once a package has shipped, SSEA cannot guarantee that the carrier will approve an address change, package interception, or delivery redirection.

Any carrier fee associated with a customer-requested address correction or interception may be charged to the customer.

Returned-to-Sender and Refused Packages

A package may be returned to SSEA because of:

  • An incorrect or incomplete address;
  • An undeliverable address;
  • Failure to collect the package;
  • Refusal of delivery;
  • Repeated unsuccessful delivery attempts; or
  • A carrier restriction.

If a package is returned for a reason not caused by SSEA, we will contact the customer after receiving and inspecting the returned shipment.

The customer may be responsible for:

  • The original shipping charge;
  • Any return-to-sender charge imposed by the carrier; and
  • The cost of reshipping the order.

If the customer chooses not to have the order reshipped, any eligible refund will generally be limited to the returned merchandise value, less nonrefundable shipping charges and applicable carrier fees.

Refunds will not be issued until the returned package has been received and inspected by SSEA.

Split Shipments

To reduce delays or better protect fragile merchandise, an order containing multiple products may be shipped in more than one package.

When an order is divided into multiple shipments:

  • Packages may arrive on different dates;
  • Separate tracking numbers may be provided; and
  • The customer will not be charged additional shipping solely because SSEA divided the order.

Before reporting a missing item, please review all tracking numbers associated with your order.

Shipping Delays

All delivery dates are estimates unless expressly guaranteed by the carrier.

SSEA is not responsible for carrier delays caused by circumstances beyond our reasonable control, including:

  • Severe weather;
  • Natural disasters;
  • Transportation disruptions;
  • Labor interruptions;
  • Peak holiday volume;
  • Government actions;
  • Security inspections;
  • Incorrect addresses;
  • Local delivery restrictions; or
  • Other events beyond our reasonable control.

When possible, SSEA will assist customers in requesting available information from the carrier.

A carrier delay does not automatically qualify an order for cancellation, refund, or replacement while the package remains in transit.

Lost or Stalled Shipments

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact hello@ssea.live with your order number.

Before a shipment can be considered lost, SSEA and the carrier may need to complete a package trace, missing-mail search, or claims investigation. Investigation timelines are controlled by the carrier and vary by service.

Customers must provide any information reasonably required for the investigation.

SSEA will determine whether a replacement, refund, store credit, or other resolution is appropriate after reviewing:

  • Tracking information;
  • Carrier findings;
  • Available shipping insurance;
  • Product availability; and
  • The circumstances of the shipment.

SSEA cannot provide both a replacement and a refund for the same lost shipment.

Packages Marked “Delivered” but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct.
  2. Check your mailbox, porch, side entrance, garage, reception area, package room, and other possible delivery locations.
  3. Ask household members, neighbors, building staff, or property management whether they accepted the package.
  4. Allow up to two business days, as some carriers may mark packages delivered shortly before completing final delivery.
  5. Contact the carrier using the tracking number.

If the package remains missing after completing these steps, email hello@ssea.live with your order number and the results of your carrier inquiry.

SSEA will reasonably assist with any available carrier investigation. However, a “Delivered” scan does not automatically qualify an order for a refund or replacement.

The final resolution will depend on the carrier’s findings, available shipping insurance, order records, and the circumstances of delivery.

Customers should use a secure delivery address. Except where otherwise required by applicable law, SSEA is not responsible for theft occurring after a package has been correctly delivered to the address provided at checkout.

Damaged Shipments

Because SSEA products may be fragile, please inspect your order promptly after delivery.

If an item arrives broken or materially damaged in transit, contact hello@ssea.live within 48 hours of delivery.

Please include:

  • Your order number;
  • A description of the damage;
  • Clear photographs of the damaged item;
  • Photographs of the exterior shipping box;
  • Photographs of the shipping label;
  • Photographs of the interior packaging; and
  • Photographs showing all damaged areas.

Please retain the damaged item and all original packaging until SSEA confirms that they may be discarded. The carrier may require the merchandise and packaging for inspection or a shipping claim.

After reviewing the report, SSEA may provide, as appropriate:

  • A replacement, subject to availability;
  • A refund for the affected item;
  • Store credit; or
  • Another reasonable resolution agreed upon with the customer.

Because handmade products may vary, an identical replacement may not always be available. In that situation, SSEA may offer a comparable replacement, store credit, or a refund for the affected item.

SSEA will cover approved replacement shipping when the damage occurred during the original shipment.

Damage claims submitted after the reporting period may be denied if the delay prevents us from verifying the shipment’s condition or completing a carrier claim.

Incorrect or Missing Items

If your order contains an incorrect item, incorrect quantity, or missing item, contact hello@ssea.live within 48 hours of delivery.

Please include:

  • Your order number;
  • A description of the issue;
  • A photograph of everything received;
  • A photograph of the packing materials; and
  • A photograph of the shipping label.

SSEA will review the order and fulfillment records and provide an appropriate correction when the error is confirmed.

Handmade Variations

SSEA products may be handmade or finished using processes that naturally produce variation.

Minor differences in the following are generally not considered shipping damage, fulfillment errors, or product defects:

  • Shape;
  • Dimensions;
  • Weight;
  • Glaze color;
  • Surface pattern;
  • Speckling;
  • Texture;
  • Hand-applied details; or
  • Other characteristics inherent to handmade production.

This section does not limit any rights relating to products that arrive broken, materially defective, or materially different from the product ordered.

Shipping Insurance

SSEA may purchase shipping insurance depending on the order value, destination, carrier, service level, merchandise type, and other shipping risks.

The availability of shipping insurance does not guarantee an immediate refund or replacement.

Customers may be required to cooperate with reasonable documentation, inspection, affidavit, or carrier-claim requirements. Failure to provide information required by the carrier or insurer may affect the available resolution.

Promotions and Shipping Discounts

Shipping promotions:

  • Apply only during the stated promotional period;
  • May be limited to certain destinations or shipping methods;
  • Cannot normally be exchanged for cash;
  • Cannot be applied retroactively; and
  • May not be combined with other offers unless expressly stated.

If a promotional code or free-shipping offer does not apply correctly at checkout, contact SSEA before completing the order. Shipping charges cannot always be adjusted after an order has been placed.

Returns and Shipping Charges

Returns and exchanges are governed by the separate SSEA Return and Refund Policy.

Unless otherwise stated or required by applicable law:

  • Original shipping charges are nonrefundable;
  • Expedited and Express shipping charges are nonrefundable;
  • Customers are responsible for return shipping for ordinary returns;
  • SSEA will cover reasonable return or replacement shipping when SSEA confirms that an incorrect item was sent or that an item arrived materially damaged or defective; and
  • Refunds will be issued only after the returned merchandise has been received and inspected.

The 30-day return period begins on the date the carrier marks the shipment as delivered.

Changes to This Policy

SSEA may update this Shipping Policy to reflect changes in shipping services, carrier practices, operational requirements, or applicable laws.

The version in effect when an order is placed will generally govern that shipment, except where a later change is required by law or is more favorable to the customer.

Contact Us

For questions about shipping or an existing order, contact:

SSEA
New York, United States
Email: hello@ssea.live
Website: https://ssea.live

Please include your order number when contacting us about an existing purchase.