FAQs
Where do you ship from?
All orders are shipped from New York, USA.
How long will it take to get my package?
USA: 3–5 business days
Canada: 7–12 business days
UK & Europe: 7–15 business days
Asia & Australia: 8–18 business days
Do you offer free shipping?
Yes! We offer free standard shipping on U.S. orders over $60.
International shipping fees are calculated at checkout.
When will my order ship?
Most orders ship within 1–3 business days.
Handmade pieces or items requiring extra preparation may take 1–2 additional days.
Can I change or cancel my order?
If your order has not been shipped yet, we can help modify or cancel it.
Please contact us at hello@ssea.live within 12 hours of placing your order.
What is your return and exchange policy?
We accept returns within 14 days of delivery.
Products must be unused, in original condition, and in original packaging.
Custom or personalized items are not eligible for return unless defective.
What if my package arrives damaged?
If your item arrives damaged or defective, please send us a photo within 48 hours of delivery.
We will send a free replacement or offer a full refund.
Are the glass pieces fragile?
Our glass pieces are made with high-quality, durable glass, but we still recommend:
- avoiding strong impact
- storing separately from hard objects
- removing before sports or showering
With proper care, they last a long time.
Do you offer gift packaging?
Yes! All SSEA orders include premium minimalist packaging, perfect for gifting.
You may also leave a gift message at checkout.
How can I contact customer support?
You can reach us anytime at:
📩 hello@ssea.live
We usually reply within 24 hours.